Refunds will not be given on personalised items unless the piece is faulty or a mistake has been made on my part (for instance a spelling mistake). It is your responsibility to ensure all text stated in your order is spelt correctly. Should there be a fault with your order please contact me within 7 days by email, firstname.lastname@example.org. Returns must be sent in the original packaging and items must be in the condition in which you received them.
For goods which are not personalised we have a 14 day returns policy should you be unhappy with your item. Please contact us within 14 days of receipt of your goods. Postage for returns due to change of mind is the responsibility of the buyer. Please contact us at email@example.com should you wish to return an item.
Returns must be sent via the same method by which they were dispatched. In the case of faulty goods, any return postage costs will be refunded to you in full once the item has been received by us. Tiny Treasures Keepsakes cannot be held responsible for any returns which go missing in the post, the sender will be required to contact Royal Mail to claim compensation.